Field Services Representative

Thales Defense & Security, Inc. (TDSI) Headquartered in Clarksburg, MD, is a U.S. company that has been serving domestic and international defense Air, Land and Sea domains for 60+ years. With over 1,000 employees, TDSI and its four subsidiaries (Advanced Acoustic Concepts, Digital Receiver Technology, Tampa Microwave, and Trusted Cyber Technologies), supports U.S. Joint Services, special operations forces and multi-national partners with a variety of communication, visualization, signal intelligence/electronic warfare, and sensor/sonar capabilities. TDSI’s key technologies include tactical handheld radios, expeditionary satellite terminals, helmet-mounted displays, optics and target recognition capability, advanced radars, undersea sensing and missile systems. Lives depend on what we do!

Top Benefits (Subject to terms of applicable policies/plans)

• Competitive Salary
• Yearly Incentive Compensation Plan
• Medical insurance for self and eligible family members
• Generous 401(k) program- up to 7% company contribution and 100% immediate vesting
• Tuition Reimbursement
• Paid wellness, vacation, and holiday leave
• Paid maternity, paternity, and parental leave
• 9/80 Work Schedule (every other Friday off)
• Hybrid working schedule

We currently have an opening for a Field Service Representative (FSR). Candidates should have a strong work ethic and the ability to work independently. Due to the travel requirements, this position may be remote. This position reports to the Manager of the Field Support Department out of Clarksburg, MD.

Responsibilities

• The FSR provides customers with the technical expertise and support required to develop system solutions, demonstrations and training on Thales's portfolio of products. 
• This individual is expected to be proficient or become proficient in the operation of Thales products and those devices and equipment our products interface with to include DoD satellite terminals, CISCO routers and other IP networked systems.
• The FSR is the primary technical connection back into the engineering organization to help not only solve technical issues but to also keep the engineering organization and business development organization abreast of emerging customer requirements and technologies. 
• Embrace the TDSI Core Value & Thales Leadership Model.
• Maintain high ethical standards, including compliance with all company procedures.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• U.S. Citizenship required. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
• A technical college degree or experienced military personnel with applicable knowledge and skills.
• 7+ years' experience including knowledge of DoD support initiatives and maintenance concepts.
• Fluent in English. The desired candidate should have excellent English written and oral communication skills. 
• Willingness to travel 75% as a minimum is necessary. Travel may be to anywhere in the world to support training users of our equipment – domestic and internationally. 
• Must have solid work habits, ability to work independently and in a collaborative team environment.
• A strong emphasis on MANET Networks and tactical military communications is essential. 
• The FSR should be well-versed in wireless networking with an understanding in tactical waveforms including: SGFH, IW, MUOS and TSM.
• Proficient with Microsoft Office Products and preferred proficiency with SharePoint.
• The ideal candidate will have the following or related qualifications.
  • 5 years’ experience with tactical communications equipment.
  • Prior experience in system integration, networked systems, operator training and technical troubleshooting is ideal.
  • Junior engineers in directly aligned tactical communications companies with experience and a strong desire to transition to customer-focused applications. 

The annualized pay range for this role is $87,145 - $111,352 USD along with a target incentive compensation plan (ICP) of 5%. The pay range provided is a good faith estimate representative of the experience level for the role described above.  TDSI considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

For specific questions about this job posting, candidates may contact talent acquisition at careers@thalesdsi.com.

Thales Defense & Security, Inc. is committed to non-discrimination as applicable under federal, state and local laws. We are an E-Verify Employer.

If you need an accommodation or assistance in order to apply for a position with Thales, please call Human Resources at 202-961-1016.  

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